By Inside Biz
The Eswatini National Provident Fund (ENPF) celebrated Customer Service Week by honouring various members, employers, and tenants for going “Above and Beyond” in managing their accounts with the Fund.
The Client Appreciation event, held at the Royal Villas, was attended by ENPF Chief Executive Officer Futhi Tembe, her management team, and other staff as well as the awardees from all over the country.
Tembe expressed her heartfelt appreciation to the awardees, referring to them as the heartbeat of the Fund. “Your commitment and cooperation are the driving forces behind our continued success,” she said. She commended their dedication to complying with ENPF rules and managing their accounts responsibly, contributing to a sustainable financial future for Emaswati.
Explaining the awards, Tembe said they also wanted to recognize those who had embraced ENPF innovations, including the KYC drive and appreciated those who had consistently utilized their additional products and paid all dues on time.
Ten stakeholder groups were awarded, including employers with well-managed accounts, Top Supplementary Contribution Promoters, and Fully KYC-compliant employers.
Other categories included Top Voluntary Paying Members, Top Supplementary Paying Members, and Top APP early adopters. In the tenants’ category, awards went to top residential and commercial tenants.
There was also the category of the “Love Your Helper” initiative, where also the top newly registered Employers for their paying for their household helpers were recognised.
Service Centre Manager Cabangile Dlamini announced the winners and applauded them for their commitment. Prizes included trophies, gift hampers, and once-off voluntary contributions ranging from E500 to E1000, depending on the category.
Speaking on behalf of the recipients, Lungile Tsabedze expressed gratitude, noting that ENPF’s recognition would encourage continued saving and commitment to obligations.
Meanwhile, General Manager Operations, Micah Nkabinde, shared words of motivation: “Work as though you may die today but plan as though you will live forever. I wish all employers and employees continued success.”
The event was part of ENPF’s activities for Customer Service Week.
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The award categories were:
- Top Employers- Well managed accounts; Mvakali Investments, Datamatics Swd and Ngaphumula Eating House.
- Top Supplementary contribution promoters; RES, ILLOVO and Africa Link.
- Fully KYCd employers; Richmond Estates, Good Earth and Giant Factories.
These were all awarded with a trophy and a gift hamper.
- Top voluntary paying members (3); Mlungisi Mphilisi Vilakati, Jabulile Joyce Dlamini and Sithembile Rebecca Mabuza were awarded with a E1000 voluntary contribution + gift hampers.
- Top supplementary paying members (3); Lungile Tsabedze, Poyo Zanele Mabuza and Gugu Lungile Mdluli.
- Top APP early adopters – members (3); Victor Mhlanga, Nqobile Nicky Sacolo and Lwazi Magagula were awarded with a E500 once off voluntary contribution + gift hamper.
- Top residential tenants (5); Chemonics Eswatini and Procon Loass Adjusters were awarded with a E500 once off voluntary contribution + gift hamper.
- Top commercial tenants (5); Ensee Investments, Buzzby Services, Lenosa Optical and Lidwala Insurance were awarded with Trophies + gift hampers.
- Top newly registered households for helpers (Feb 2024); Nothando Dlamini, Stefanie Tredoux and Tanele Magongo were awarded with Love your help gifts (fridge, microwave etc).