FINCORP is leveraging on Customer Service Week as an ideal opportunity to start inculcating one of its six key pillars in its new strategy-customer centricity across all its operations.
By Inside Biz
The Eswatini Development Finance Corporation (FINCORP) Group is joining the rest of the world in celebrating International Customer Service Week and appreciating its clients for their loyalty to the company.
FINCORP Group operations are made up of the FINCORP SME LENDING, FIRST FINANCE COMPANY, and FINSURE ASSURANCE LIMITED.
The initiative, aimed at enhancing positive customer experience, kicked off on Monday, 3 October, and will run through Friday, 7 October 2022.
Themed ‘Celebrate Service,’ this year’s Customer Service Week celebration for FINCORP is focused on reminding customers of FINCORP’s commitment to customer satisfaction and service excellence.
FINCORP is leveraging on Customer Service Week as an ideal opportunity to start inculcating one of its six key pillars in its new strategy-customer centricity across all its operations. A range of activities has been planned for both internal and external customers to inspire, appreciate, and further reinforce FINCORP’s commitment to them.
FINCORP Group Managing Director, Dumisani Msibi said they are happy to be joining this international celebration, “This week allows FINCORP to actively engage with our clients. Positive and strong relationships with our customers remain a key strategic imperative and this initiative shows our drive to realize this in so many ways.”
Msibi said it is vital for FINCORP to engage with customers and to see what front-line staff deal with on regularly to make better-informed business decisions that will add value to the company’s products and services on offer. He also emphasized that both staff members and customers are vital for FINCORP’s existence. “They are the custodians of FINCORP’s reputation of delivering the best customer experience.”
Msibi applauded the company’s staff, “we consider our employees to be the most important asset of the company. This year and in the past two years, our entire workforce has faced tough challenges caused by COVID-19-related disruptions, yet they were still able to strive for excellence and dedication to their jobs. Therefore, they deserve to be celebrated.”
First Finance General Manager, Thulani Dlamini, reminded clients to always come forward with any inquiries and challenges they encounter because the company is ready to serve and improve its services.
“Our entire business exists because of the customers. Without them, we wouldn’t be in business, that is why we take this week to remind our customers that we value them and thank them for choosing us,” he said. “In addition to that, it is a week where we take part internally in appreciating staff for the role they play in enhancing good customer experience,” he added.
Finsure Assurance Limited Acting Chief Insurance Officer, Justice Simelane, said customer service is at the core of everything they do, “people will always remember good customer service experience. Our number one goal is to exceed our customer expectations in service delivery and let them know that we truly care about them and their needs.”
“We deeply appreciate the hard work and dedication of our employees. Customer Service Week is our chance to recognize the good work they do throughout the year,” he concluded.
FINCORP Group has, over the decades, built strong relationships with its rapidly growing customer base and remains committed to providing them with innovative and responsible financial solutions, which enables them to keep growing.
This will be propelled by the implementation of the Group Strategic Plan 2022-27 which prioritizes amongst other things, digital transformation.
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